Extended Stay America Guest Services Rep Full Time in Morgan Hill, California
Requisition Number:57621Job Title:Guest Services Rep Full TimeArea of Interest:Customer ServiceCity:Morgan HillState / Province:CaliforniaPositon Type:Full Time - PermanentRequirements:
EDUCATION and/or EXPERIENCE:High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following: Other duties may be assigned
Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
Sells the value of Homestead Village to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
Responsible for conducting courtesy calls within 20 minutes after guest check-in.
Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
Processes guest reservations, registrations, payments, and departures.
Handles collection efforts of all in house balances and notifies management of potential liabilities.
Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
Responsible for thorough understanding and effective performance of property management system.
Maintain and organize work area and clean model, lobby and Front Desk area daily.
Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
Offers Guest assistance when needed whenever possible.
Complies with all safety and security policies in accordance with Homestead Village standards.
Involves cross training into the housekeeping and laundry areas so that assistance can be given as needed.
Responsible for performing competitive checks nightly to other hotels in area.
Educates competitors on using Homestead Village as an option for overflow guests.