Best Buy SAS Customer Service Supervisor in San Jose, California


Job Title:

SAS Customer Service Supervisor

Location Number:

001725-120-PAC Blossom Hill-Store

Job Description:

What does a Pacific Sales Customer Service Supervisor do?

The Customer Service Supervisor is responsible for all Customer Service and Inventory operations and processes. This includes ensuring fast, friendly and accurate processing for all Pacific Sales customer transactions through supervision of the Customer Service team, as well as ensuring proper completion of bank deposits, daily report reconciliation, and shipping/receiving processes. The Customer Service Supervisor is responsible for superior customer service through the team’s use of the sales process, ensuring that customers receive the complete solution when processing sales orders and scheduling deliveries. This position supervises a team of 2-8 employees and provides coaching, training and goal setting to achieve department, store and company financial objectives.

As a Pacific Sales Customer Service Supervisor, you will:

  • Process customer transactions and handles escalated issues

  • Ensure that customer service team offers fast, friendly and accurate processing for customer transactions as well as ensuring the complete solution is offered to every customer

  • Oversee inventory processes such as unaccounted research, receiving, shipping and will calls

  • Observe, coach and educate the work behaviors of the Customer Service team

  • Provide information, tools and feedback employees need to do their work

  • Set goals and follows up with team to track performance

  • Create an enjoyable experience that fosters support, allows for development and guidance

  • Ensure Customer Service team follows processes and procedures, including accurately completion of bank deposits, reconciling daily reports, etc.

  • Responsible for locations Human Resources functions, including but not limited to new hire paperwork, payroll/time and attendance processes, etc.

What are the Professional Requirements of a Pacific Sales Customer Service Supervisor?

Basic Qualifications:

  • High School Diploma or equivalent

  • 1 year Leadership experience inclusive of mentoring, coaching, problem solving, etc.

  • 1 year Retail or other sales related experience required

  • 1 year experience in business metrics or budgeting

Preferred Qualifications:

  • Associate or Bachelor Degree or above in Business, Sales Management or related field

  • 1 year Appliance or Premium Luxury Product sales experience

Req #:


Address Line 1:

634 Blossom Hill Road


San Jose





Job Level:

Manager with Direct Reports

Employment Category:

Full Time


Pacific Sales

About Us:

About Pacific Sales

Pacific Sales is California, Arizona and Nevada's source for premium, brand-name products for the home. For more than 50 years, our exceptionally low prices, unsurpassed selection and superior product knowledge have made

Additional Job Information:

What are my rewards and benefits?

Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work at Best Buy. While you’re making technology work for our customers, we’re making sure Best Buy works for you with our pay for performance philosophy. At Best Buy we offer top salaries for management, including both short and long term incentive plans based upon business results, as well as endless opportunities to grow in a dynamic work environment that’s part of an industry that never sleeps. From tuition reimbursement to deep employee discounts, to health, wealth and wellness benefits, we believe the success of our company depends on the passion of employees for learning, technology and people.

Job Search Categories:

Pacific Sales, Retail Jobs