Rose International INC Software Engineer in San Jose, California

Position Title: Software Engineer

Position Number: 284404

Location: San Jose, CA

Desired Skill Set:

Systems Engineering, Python, HTTP, API

Position Description:

C2C and STEM-OPT are not available

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.

Title: Software Engineer

Location: San Jose, CA 95125

Duration: 12+ Months


Client is looking for experienced support engineers to provide top-notch customer support to third-party developers. These customers include Client sellers and buyers, and a wide variety of technology innovators who provide value for Client members.

As an Client Developer Technical Support (DTS) engineer, you will engage with third-party developers through support tickets, developer community forums, and knowledge base articles. You may also be asked to participate at industry events and/or conduct developer training sessions.

You will work with a variety of Client teams, including engineering, community management, documentation, business, product, operations, customer support, and mobile teams; as well as other Client companies.

Job Duties

• Review, research, diagnose, and respond to technical issues and questions from third-party and internal developers

• Read and debug customer code

• Publish technical articles and sample code to demonstrate proper uses of Client APIs

• Conduct customer application reviews and ensure they adhere to Client policies and guidelines

• Code complex HTTP client applications for diagnostics, testing, and/or documentation

• Meet or exceed Client support SLAs and strive to continuously improve team and individual performance

• Adhere to project goals and milestones

• Participate at industry events and/or conduct developer training sessions, as needed

Technical Skills:

• Researching, diagnosing, and responding to technical issues and questions from developers

• Hands-on experience with web services/APIs and related technologies, including: HTTP, REST, SOAP, XML, JavaScript, JSON, XML, and OAuth

• One or more of: PHP, Python, Ruby, Perl, .NET, Java, ASP, or Objective C

• SQL, database modeling, and using DBMS (such as MySQL, IBM D2, or Oracle)

• Developing and deploying complex HTTP client applications

• Experience with Client APIs and the Client developer ecosystem is a plus

• Active engagement with open-source tools and communities is a plus

• Experience developing or integrating systems through the full life cycle, from planning, implementation, testing and documentation, deployment, and maintenance, is a plus

Customer Support Skills:

• Experience providing technical support to developers

• Experience working with external customers

• Proven ability to promptly and tactfully answer support related email, phone calls, and other electronic communications

• Aptitude for solving challenging problems by combining input from a broad range of engineers and forming your own solution

• Strong ability to learn new technologies quickly, and ability to discuss concepts with software engineers as well as less technical customers

• Experience working in ecommerce-based, dynamic, fast paced, result oriented organizations

• Passion about customer success and about doing what it takes to resolve customer issues.

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills

• Ability and willingness to travel for events and conferences, if needed

• Experience selling on Client is a plus

Operational Excellence Skills:

• Self-organized and able to work effectively within a small team

• Independent and efficient, able to meet rapid deadlines

• Self-motivated and detail-oriented

• Proven commitment to quality and a thorough approach to the work

• Proactive attitude and a passion get the job done well

• Flexible attitude, ability to perform under pressure


• Master's degree, or foreign equivalent, in Engineering, Computer Science or a closely related field and

• Three (3) years of experience as a technical support engineer

• (or) Five (5) years of experience as a QA or software engineer

• (or) Bachelor's degree, or foreign equivalent, in Engineering, Computer Science or a closely related field and five (5) years of experience as a technical support engineer

Interview/screen process

Top skills the manager is interested in:

  1. Lookingor developers who have Java, .NET (e.g., C# or Visual Basic), PHP, or Python (any will work)

  2. Good technical strengths in API

  3. Mobile coding platform is a plus for this team

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).

(Posting required by OCGA 13/10-91.)