eBay Sr. Director Global Operations Finance in San Jose, California

Primary Job Responsibilities

The Sr. Director of Global Operations Finance is a critical role sitting in the leadership team of the Global Customer Experience (GCX) unit. GCX is going through a transformative change aimed at making Customer Support a key pillar of ebay’s future success, and you will partner with the Sr. VP of Global Operations to ensure that the agenda is executed in the most effective and efficient way.

In specific, the Sr. Director leads a team responsible for all Financial Reporting, Planning, Forecasting, Budgeting and Analysis related to Global Customer Support (GCX), Workplace Resources (WPR) and Security. You are a trusted partner to the Sr. VP of Global Operations, making sure that business decisions are based on insightful financial information. You will lead a global team of 13 individuals based in San Jose (US), Salt Lake (US), Dublin (IE) and Berlin (DE) and makes sure that financial resources are allocated in the most effective and efficient way.

You will be a member of the GCX Leadership team and bring a proven financial point of view as well as transparency to the results in relation to financial and operational targets.

You will work closely with:

  • The Sr. VP of Operations as well as the whole GCX Leadership

  • The leaders of WPR and Security

  • Your 5 direct reports

  • The Corporate FP&A team as well as regional Finance teams, providing visibility into the Operations financial performance and ensuring that corporate asks are properly executed within the Operations organization.

Job Requirements

You will lead the team through the following activities, providing guidance, coaching and supervising outcomes.

Business partnering - efficiency and cost awareness:

  • Partner with functional leaders to guide resource allocation by providing a clear understanding of return on investment of different investment opportunities

  • Drive analysis of cost trends and drivers and articulate how they impact overall customer experience

  • Challenge budget owners based on trend and variance analysis

  • Give visibility to the rest of the organization of Operations performance

Financial planning and reporting (forecasting, annual budgeting and strategic long-term planning, gap analysis):

  • Lead regular cycles for monthly, quarterly and annual financial processes, inclusive of financial close, journal entries, accurate financial reporting of expenses

  • Present financial performance to partners

  • Build efficient and documented finance processes

Initiative planning, analytics and operational analyses:

  • Structure and review business cases that the finance team builds in partnership with business partners

  • Ensure appropriate global approval processes are adhered to

  • Define framework/KPIs for initiative tracking and variance analysis

  • Post-audit of key initiatives

Basic Qualifications

  • Passionate about business and the related performance

  • 10-12 years of finance experience with exposure to different areas (business analysis, accounting, USGAAP, controlling, etc.)

  • Presentation and presence at VP / Sr. VP level

  • Ability to present and impact decision making at all levels of the organization

  • Ability to perform in a matrix organization with multiple partners and a high degree of complexity and ambiguity

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement

R0025681