ForeScout Technologies, Inc. Technical Writer in San Jose, California

Technical Writer

Engineering
San Jose, California

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As a senior writer you will have the opportunity to use your talents and skills to produce highly effective user-focused content for network security administrators and operators. Deliverables include an extensive range of Integration Guides, Releases Notes, online help, UI work and more. Bring your knowledge and drive to a dynamic team of experienced writers who are publishing quality ForeScout product documentation.

Requirements

  • 5 – 7 year’s experience documenting software, preferably security or network software.

  • The ability to conduct in-depth interviews with subject matter experts in various groups (Engineering, Test, Support, and Product Management) to gain an understanding our product features and functionalities.

  • Proven experience in creating clear, well organized and comprehensive documentation for complex technologies, workflows and features.

  • Keenly in-tuned with the end user experiences and needs, and able to provide feedback on features and workflows.

  • Experienced in preparing UI texts for dialog boxes, error messages, etc.

  • Analytical and detail-oriented.

  • Strong organizational skills.

  • Highly-developed communication skills.

  • Adaptable to changing priorities and comfortable multi-tasking.

  • Independent and self-motivated.

  • Experienced working as part of a team and able to adapt to processes and guidelines defined for the team.

  • Experience working in high pressure situations.

  • Highly experienced in working with Microsoft Word.

  • Experience working with Qaudralay WebWorks and Thirty Six Software SmartDocs an advantage.

  • English at mother-tongue level

Educational Requirements

BA or BS degree in Technical Publications, English or technical field.