Dignity Health Patient Financial Services Advocate in SANTA CRUZ, California


About Us

Dominican Hospital (a member of Dignity Health) is a 222-bed facility that offers a wide range of services to residents of California’s Central Coast. With 24/7 emergency care, comprehensive care in cardiac, orthopedics, oncology, women’s and children’s services, we continue to lead the region in medical innovation and excellence in healthcare.

Comprehensive Care

Dominican offers emergency services and is a Certified Stroke Center and Chest Pain Center. Dominican’s services include the only comprehensive Cancer Center in Santa Cruz County, a Total Joint Replacement program, and advanced neurological and endoscopic services. Dominican regularly receives ‘A’ grades for hospital safety from Leapfrog Group, and has received national recognition for superior patient safety, cardiac care, and stroke treatment from Healthgrades, a leading provider of comprehensive information about physicians and hospitals.

As Santa Cruz County’s heart attack (STEMI) receiving center, Dominican Hospital provides cutting edge cardiac care. The hospital’s heart attack treatment times consistently beat the national average, and the hospital offers two cardiac catheterization labs available 24 hours a day, 7 days a week. Groundbreaking cardiac procedures at Dominican include the Transcatheter Aortic Valve Replacement (TAVR) procedure, which allows for heart valve replacement without opening a patient’s chest.

Dominican Hospital has forged significant partnerships with area hospitals to bring exceptional care to Santa Cruz County. The hospital offers a level III Neonatal Intensive Care Unit (NICU) through a partnership with Lucile Packard Children’s Hospital Stanford. Neurosurgery at Dominican is also offered through a partnership with Stanford Health Care.

In The Community

Beyond care inside the hospital, Dominican is dedicated to the health and wellness of the Santa Cruz community.

Community programs include a Mobile Wellness Clinic, a tattoo removal program, and support groups for patients and new mothers. In addition, and in accordance with our mission, Dominican Hospital supports programs for the underserved in our community, including children and adults, students, seniors, and the homeless population. Dominican also has received several awards for environmental excellence.


The Oncology Patient Financial Advocate works with patients and their families to improve access to care by reducing the financial barriers experienced by cancer patients. The Advocate assists Social Services with guidance to those patients who may qualify for assistance through state, county, and federal programs; as well as non-commercial grant and pharmaceutical patient assistance programs. The Advocate is also available to patients/families to answer questions regarding their insurance coverage. Objectives include: improving access to care by reducing the financial barriers experienced by oncology patients; reducing the financial distress of patients and/or families of cancer patients; and recouping the annual salary compensation and benefit costs by reducing charity and bad debt write-offs to Dominican Hospital.



  • Two years in healthcare setting

  • Knowledgeable in community resources and application process for public assistance programs

  • Case Management Financial Navigation experience (preferred)

Education Required:

  • Bachelor's Degree

  • OR 5 years experience with oncology/hematology insurance authorizations and referrals

  • Associate's Degree (preferred)

Training Required:

  • Computer, Microsoft office suite software

Special Skills Required:

  • Demonstrated communication skills to include verbal, written comprehenstion and expression, including active listening skills

  • Knowledge of insurance processes with public benefit

  • Organizational and multi-tasking skills

  • Bi-lingual Spanish (preferred)

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-51957

Employment Type Full Time

Department Oncology

Hours / Pay Period 80

Facility Dominican Hospital-Santa Cruz

Shift Day


State/Province CA

Standard Hours Mon-Fri (8-5)